93pok Privacy Policy

2. Information We Collect

When creating and managing an account on 93pok, we may collect the following types of information:

a) Information provided directly:

• Full name, date of birth, and national identity card number (for age verification);
• Email address and mobile number;
• Payment account information (bKash, Nagad, Rocket number or bank account details);
• Your chosen username and password (stored in encrypted form);
• Information provided when contacting customer support.

b) Automatically collected information:

• IP address and device type;
• Browser type and operating system;
• Time of site access, session duration, and pages visited;
• Information collected through cookies and similar tracking technologies;
• Transaction history and gaming activity logs.

3. Purpose and Use of Information Collection

We use the information we collect only for specific, legitimate, and transparent purposes. The main purposes are as follows:

• Account management: Completing the registration process, verifying identity, and maintaining account security;
• Payment processing: Securely completing deposit and withdrawal transactions;
• Service improvement: Analyzing user experience to improve the platform;
• Promotional communication: Informing you about bonuses and offers with your consent;
• Fraud prevention: Detecting and preventing suspicious activity;
• Responsible gaming: Monitoring user gaming behavior and providing assistance when needed;
• Legal obligations: Complying with applicable laws and regulations.

4. Sharing Information with Third Parties

93pok does not sell your personal information and does not share it with any unauthorized third parties. However, sharing information may be necessary in certain circumstances:

• Payment service providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and related banking institutions;
• Technology partners: Technology companies that assist in providing secure services, who operate under strict confidentiality agreements;
• Law enforcement agencies: Information will only be provided when there is a legal obligation or court order;
• Business transfers: In the event of a merger or acquisition, you will be notified in advance.

All our partner organizations are contractually bound to follow the same standard of data protection policy.

5. Our Data Protection Measures

To protect your information, 93pok has adopted industry-standard technical and administrative measures:

• SSL encryption: All data transfers are secured with SSL/TLS encryption technology, which protects your information from third parties;
• Password hashing: User passwords are never stored directly — advanced hashing algorithms are used;
• Access control: Only authorized personnel have access to the minimum amount of information necessary;
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities;
• Firewall and intrusion detection: Advanced technology is used to prevent unauthorized access and cyberattacks.

Please keep in mind that no method on the internet is one hundred percent secure. It is therefore your responsibility to keep your account password private and to notify our support immediately if you notice anything suspicious.

6. Cookie Policy

The 93pok website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

Types of cookies we use:

• Essential cookies: Essential for maintaining login sessions and ensuring security;
• Functionality cookies: Used to remember your preferences (language, settings);
• Analytics cookies: Anonymous statistics collected to understand which pages are used most.

You can control or reject most cookies by changing your browser settings. Please note that disabling some cookies may limit certain features of the site.

7. Data Retention Period

We store your information only for as long as necessary. The general policy is as follows:

• Active accounts: All information is retained for as long as the account remains active;
• Closed accounts: Transaction records may be retained for a defined period after account closure in accordance with legal obligations;
• Promotional information: Marketing communications will be stopped once you withdraw your consent;
• Log files: Technical logs are generally stored for a limited time and are then automatically deleted.

8. User Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

• Right of access: You have the right to know what information we hold about you;
• Right to rectification: The right to request correction if your information is inaccurate or incomplete;
• Right to erasure: In certain circumstances you may request deletion of your information (subject to legal obligations);
• Right to object to processing: The right to object to the use of your information for direct marketing purposes;
• Right to withdraw consent: The right to withdraw consent you have given at any time.

After receiving a request, we will try to respond within a reasonable time. In some cases identity verification may be required.

9. Privacy Protection for Minors

93pok strictly provides services only to those aged 21 or above. We do not intentionally collect personal information from minors.

Age verification is mandatory at the time of registration. If we learn that a person has created an account while under the age of 21, that account will be closed immediately and the related information will be deleted. If you have any information about this, please contact us.

10. International Transfer of Data

Due to operational requirements, your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:

• Data transfers occur only when necessary;
• All partner organizations maintain equivalent data protection measures;
• Internationally recognized security standards are followed.

11. Policy Changes and Updates

Our services and applicable laws may change over time. This privacy policy may therefore be amended from time to time.

For significant changes, we will publish a notice on the website or inform you by email. Continued use of the site after an update will be considered acceptance of the new policy. It is therefore recommended that you visit this page regularly.

The "Last Updated" date at the top of the page always reflects the date of the current version of the policy.