Safe Gaming Commitment

93pok Responsible Gaming

Enjoy entertainment within your limits — 93pok always puts your well-being and safety first.

For ages 21 and above only

Our Commitment

93pok believes that online gaming is an enjoyable form of entertainment — as long as it is played responsibly. Ensuring the mental well-being and financial safety of every player on our platform is our highest priority.

Responsible gaming is not just about following rules — it is about knowing yourself, understanding your limits, and making the right decisions. 93pok is ready to support you at every step.

We firmly believe that gambling should never be a solution to financial problems; it is simply a form of entertainment. If gaming starts to affect your daily life, relationships, or financial situation, it is time to take action now.

24/7 Support Available

If you have any concerns about gaming, contact our Bengali live chat support. Our trained team is with you 24 hours a day, 7 days a week.

Email: [email protected]

Live Chat: available directly on the site

Safety Features

93pok provides several powerful tools to keep your gaming experience safe and controlled.

Self-Exclusion

If you feel you need a temporary or permanent break from gaming, use the self-exclusion option to block yourself from the platform. This decision takes effect immediately.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set it applies right away and you will not be able to deposit beyond the amount you have chosen.

Time-Out Feature

Take a break from your account for a set period — from 24 hours up to several weeks. During this time you will not be able to log in or deposit.

Age Verification

93pok strictly follows the 21+ age policy. Age is verified at registration and access by minors is completely prohibited.

Loss Limit

Decide in advance how much loss you are willing to accept within a given period. Once the limit is reached, the system will automatically stop you.

24/7 Bengali Support

Contact our Bengali live chat support team at any time with any gaming concerns or issues. We help without judgment.

21+ Age Policy

To play on 93pok, you must be at least 21 years old. This is not just a rule — it is our commitment to protecting the younger generation.

We firmly believe it is our ethical responsibility to protect minors from exposure to gambling. That is why every user's age is verified at the time of registration.

If any member of your household is a minor and has access to your device, please keep your account protected with a password and make a habit of logging out.

For ages 21 and above only

Signs of Problem Gaming

If you or someone you know shows any of the following signs, seek help immediately:

  • Repeatedly playing to recover lost money ("chasing losses")
  • Diverting money from bills, rent, or household expenses for gaming
  • Repeatedly failing in attempts to stop gaming
  • Lying to family or friends about gaming
  • Feeling restless, irritable, or anxious when not gaming
  • Experiencing problems at work, in studies, or in relationships because of gaming

Tips for Healthy Gaming

Follow these simple tips to build responsible gaming habits.

01

Set a Budget

Allocate a specific amount of money before you start playing. Once that budget is gone, stop playing — win or lose.

02

Respect Your Time Limit

Set aside a fixed amount of time for gaming each day. Use an alarm or timer and stop when that time is up.

03

Plan, Don't React

Never play when you are angry, depressed, or overly excited. Play with a calm mind and for the purpose of entertainment.

04

Take Breaks

Taking regular breaks keeps gaming enjoyable. Spend time with family and friends and pursue other hobbies.

Self-Help Tools

93pok lets you use these protective tools directly within your account. Contact support to activate them.

Set a Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Reducing a limit is immediate; a cooling-off period applies for increases.

Take a Time-Out

Temporarily close your account for 24 hours to 4 weeks for a short-term break.

Self-Exclusion

Completely block access to your account through long-term or permanent self-exclusion. This decision takes effect immediately.

Loss Limit

Decide in advance the maximum loss you are willing to accept within a given period. Gaming stops automatically once the limit is reached.

Review Gaming History

View your gaming activity, win and loss records, and deposit and withdrawal history at any time.

Direct Support

Contact our 24/7 live chat or email to activate any tool or to talk through a concern.

Common Questions & Answers

Find answers to the most common questions about responsible gaming here.

To self-exclude, contact our 24/7 live chat support or email us at [email protected]. Once your identity is verified, your account will be closed promptly. Both temporary (7 days to 6 months) and permanent self-exclusion options are available.

Yes, subject to a cooling-off period. Reducing your limit takes effect immediately. However, a request to increase your limit will only take effect after a set waiting period (usually 7 days) — this is to prevent overspending in a moment of impulse.

No. You must be at least 21 years old to open an account and play on 93pok. Age is verified at registration and access by minors is strictly prohibited. This policy is enforced firmly.

Start by speaking with our 24/7 live chat support team — they will help you without judgment. You can also email [email protected]. Protect yourself through self-exclusion or time-out, and speak openly with family and people you trust.

Your balance remains safe during a time-out. However, you will not be able to log in, deposit, or play during this period. Once the time-out ends, your account will return to normal. Contact support if you need to make a withdrawal.

Deposit limits apply to your entire account — regardless of payment method (bKash, Nagad, Rocket, or bank transfer). The minimum deposit is ৳300, and setting a deposit limit applies across all methods at once.

Enjoy Safely — Keep the Fun Within Limits

Play responsibly on 93pok. Enjoy our games, and if you ever need help, we are always here.

Visit 93pok Casino Play Slots Cricket Betting Contact Support View FAQ