Frequently Asked Questions
93pok FAQ — All Your Questions Answered in One Place
From opening an account to bKash deposits, slots, cricket betting, and bonuses — find answers to all your common questions right here.
93pok is Bangladesh's trusted online casino and sports betting platform. Our players come to us every day with a wide range of questions — the registration process, depositing with bKash or Nagad, withdrawal times, rules for slots or live casino, bonus wagering, and much more. On this FAQ page we have provided clear and straightforward answers to all of those questions. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always ready.
Account & Registration
Account
To open an account at 93pok, you need an active mobile number, a password, and you must be 21 years of age or older. The registration process is simple and quick — your account will be active within just a few minutes. Please provide accurate information, as incorrect details can cause problems during verification later.
No, under 93pok's rules each person may hold only one account. If you attempt to open multiple accounts using the same mobile number, device, or payment method, all accounts may be suspended. If you have trouble accessing your account, contact our live chat support directly.
If you forget your password, use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you run into any trouble, our 24/7 live chat support team is always ready to help in Bengali.
93pok is for players aged 21 and above only. Anyone below this age is not permitted to open an account, and any such account found will be closed immediately. Responsible gaming is our highest priority — please make sure you meet the age requirement.
Before large withdrawals, 93pok may verify your identity. This process typically involves submitting a photo of your national ID card or passport, along with proof of your payment method. Once KYC is complete, withdrawals become faster and more secure. All information is kept safe on encrypted servers.
Deposits & Withdrawals
Payments
Deposits from bKash to 93pok are generally instant — in most cases your account is credited within a few seconds to a few minutes. Occasionally there may be a slight delay due to banking or network issues. If the deposit does not appear within 15 minutes, please let us know via live chat.
The minimum deposit amount at 93pok is ৳300 and the minimum withdrawal amount is ৳1,000. These limits apply to all methods — bKash, Nagad, Rocket, and bank transfer. You can transact safely with smaller amounts, but please make sure you meet the minimum for withdrawals.
To deposit with Nagad, go to the cashier section on 93pok, select Nagad, enter the amount, and send the payment to the number shown. Enter the payment reference number correctly. If successful, the balance will be added within a few minutes. A minimum deposit of ৳300 is required.
93pok generally processes withdrawals within 15 minutes to 2 hours. For bKash and Nagad, it is often even faster. Having your KYC verification complete and bonus wagering requirements met will make withdrawals smoother. Bank transfers may take slightly longer on weekends or bank holidays.
93pok does not charge any additional transaction fees of its own. However, mobile banking services (bKash, Nagad, Rocket) or banks may apply their own service charges — this depends on the rules of the relevant service provider. Please check the charges of your payment service before making a transaction.
Yes, you can deposit at 93pok via Rocket and direct bank transfer as well. Bank transfers may take a little longer to process — funds are generally credited within a few hours. The minimum deposit of ৳300 applies to all methods.
Games & Gameplay
Gameplay
To bet on BPL or any cricket match at 93pok, go to the cricket betting section, select your preferred match, choose a market, and enter the amount on the bet slip. You can bet both before the match starts and live in-play. For full details on rules and odds, visit our cricket page.
RTP stands for Return to Player — it is a mathematical figure representing the percentage of total bets that a slot game is expected to pay back as winnings over the long term. For example, if the RTP is 96%, it means that on average ৳96 is returned for every ৳100 wagered over time — though results from each session can vary. The highest RTP games are available in the 93pok lobby.
Yes, 93pok's live casino games are operated through world-class game providers such as Evolution Gaming and Ezugi, who follow strict fair play standards. Every game is run with real dealers via live stream, and results are not controlled by a random number generator (RNG) — real cards and roulette wheels are used instead.
Absolutely. 93pok is built with a mobile-first design, so you can play from any Android or iOS smartphone or tablet directly in your browser — no separate app download needed. All games, payment features, and support functions work fully on mobile.
Aviator by Spribe is a crash-style game. A plane takes off and a multiplier keeps rising — you need to hit "Cash Out" before the plane crashes. If you do not cash out in time, you lose your bet. The strategy is patience and knowing when to exit at the right moment. The game can be found in the slots section of 93pok.
Yes, 93pok supports live in-play betting on the T20 World Cup and other major international cricket tournaments. Odds update after every over or wicket during the match. Making fast and accurate decisions is key to success in live betting.
Bonuses & Promotions
Bonuses
93pok offers a 200% welcome bonus on your first deposit, up to ৳5,000. This means if you deposit ৳2,500, you can play with a total of ৳7,500. To receive the bonus, the offer must be active at the time of your first deposit after registration. Please see the terms and conditions for full details.
A wagering requirement is the condition specifying how many times you must place bets before bonus funds can be withdrawn. The wagering requirement for 93pok's welcome bonus is 25 times. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets before it becomes withdrawable. This is a standard rule in the casino industry.
93pok's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You move up automatically through regular play. Weekly cashback goes up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. Higher tiers also come with more exclusive offers and priority support.
Most bonuses can be used fully on slots games. There may be some conditions on using bonuses in live casino and sports betting. Different games may contribute differently toward wagering — please read the bonus terms carefully or ask via live chat for accurate information.
Each week, a set percentage of your net losses is returned to you as cashback. The rate varies by VIP tier — starting from 0.2% at Bronze up to 1.0% at Platinum. Cashback is generally added to your account every Monday. The wagering requirement on cashback is relatively low.
Safety & Responsible Gaming
Safety
Yes, 93pok uses SSL encryption technology to keep your personal and financial information secure. Our servers follow the highest security standards and your information is not shared with third parties. Fair play and data protection are part of our core principles.
Gaming is for enjoyment — not addiction. If you feel you are losing control, use 93pok's responsible gaming tools: set a deposit limit, turn on a session timer, or take a temporary break. If the situation is more serious, visit the responsible gaming page and submit a self-exclusion request. Our support team is always ready to help.
Self-exclusion means requesting to have your own account closed temporarily or long-term. To do this, contact us directly via live chat or email [email protected]. Both time-limited and permanent exclusion are available. This service is completely free and handled with full confidentiality.
93pok is for ages 21 and above only. Age is verified during registration and identity documents may be requested in cases of doubt. Use parental control software to restrict younger family members from accessing the site. We urge everyone not to encourage minors to participate in gaming.
93pok's support team provides service in Bengali via live chat 24 hours a day, 7 days a week. For any issue — deposits, withdrawals, technical problems, or account matters — start a live chat from the support page for a quick resolution. You can also reach us by email: [email protected]
Still have a question?
Our Bengali support team is with you 24/7. Contact us anytime via live chat or email for any matter — help is fast and free.