93pok Support — We're here for you with any issue
From bKash payments to account issues — 93pok's experienced support team is ready to help in Bengali around the clock.
Our Support Channels
Live Chat
93pok's fastest support channel. Experienced agents are available in Bengali 24 hours a day, 7 days a week. Open the live chat window from any page on the site and get instant assistance.
FastestEmail Support
For complex issues or when you need to provide detailed information, email us at [email protected] — our team will send a detailed reply as quickly as possible. You can attach screenshots or documents.
For detailed issuesFAQ and Help Center
Answers to common questions are ready on our FAQ page. You'll find hundreds of guides covering payments, bonuses, account verification, and gaming — you may find your answer before even speaking to an agent.
Self-helpPayment and Transaction Support
bKash, Nagad, Rocket, and bank transfer — we have the solution to every issue
If you have any trouble with a deposit or withdrawal at 93pok, our support team will help you right away. The minimum deposit is just ৳300 and the minimum withdrawal is ৳1,000. Withdrawals are generally completed within 15 minutes to 2 hours.
If a payment is stuck or a transaction is unconfirmed, contact us via live chat with your transaction ID and screenshot — we will verify and resolve it promptly.
bKash / Nagad
Support for any deposit or withdrawal issue via mobile banking.
Bank Transfer
Our support team is here to help with any questions about banking transactions.
Steps to Contact Support
Identify the issue
Whether it's a payment, bonus, account login, or gaming issue — knowing the type of problem makes it easier to provide the right information and reach a solution faster.
Gather relevant information
Have your transaction ID, screenshots, account number, or username ready so the support team can verify quickly.
Contact us via live chat or email
Use live chat for instant resolution, or email [email protected] for detailed issues.
Confirm the resolution
After the support agent provides a solution, make sure the issue has been fully resolved — your satisfaction is our goal.
What we can help you with
Account Login and Verification
If you've forgotten your password, need help with account verification, or have a login issue, our support team is here to assist. Identity verification may be required for security.
Bonuses and Promotions
Our support team can help with any questions or issues regarding 93pok's 200% welcome bonus (up to ৳5,000) or any other promotional offer. You can also reach out to understand wagering requirements.
Deposits and Withdrawals
Get instant support for any issues with bKash, Nagad, Rocket, or bank transfer. We can help with any questions about the minimum deposit of ৳300 and withdrawal of ৳1,000.
VIP and Rewards Program
From Bronze to Platinum — our support team will explain VIP tier benefits, weekly cashback, and the points system in detail.
Cricket Betting Support
Our specialist team is here to help with any questions about betting on BPL, IPL, T20 World Cup, or any cricket match, as well as bet cancellations or refund issues.
Security and Privacy
For important matters such as account security, unauthorized transactions, or changes to personal information, we assist using SSL encryption and a strict verification process.
Priority Service for VIP Members
93pok VIP members receive priority service on top of standard support. From Bronze and Silver to Gold and Platinum — the higher your tier, the better your support benefits.
Platinum members enjoy a dedicated account manager who personally handles every issue. The VIP team assists with everything from weekly cashback to exclusive promotions.
93pok is a responsible gaming platform. If you experience any issues with gaming, contact our support team or visit the responsible gaming page. We are committed to providing support and ensuring safe gaming.